We place great value on maintaining absolute transparency toward our customers, and always welcome constructive feedback, to encourage the development of a familiar environment. With your feedback, we can improve ourselves every day to provide you with a better service.
Transparency is, in our eyes, the most important factor when establishing a trusting relationship with our customers. We carry out our service using state-of-the-art technology and to the best of our knowledge. Continued training is indispensable in our profession, due to the constantly evolving market. We are a certified company, are affiliated with the association “2rad Switzerland” (Zug branch), and in addition to this are also qualified to provide training programs and apprenticeships.
We offer bike repairs at an hourly rate of CHF 126.00 (CHF 2.10 / minute).
Bicycles that were not bought from us are of course welcome as well.
We charge a higher hourly rate for the set-up of brand-new (fabric issued) bicycles purchased abroad or from online suppliers.
We kindly ask you to make an appointment to arrange any kind of service. Please call us to book your desired service at: 041 720 43 43 or make an appointment online.
We can also pick your bike up directly from your home (Taxi Keiser: 041 740 11 11)
- Service on all brands
- E-Bike-Service
- 3% reduction for regular customers
- Online service appointment booking
- We take on almost every challenge
- Continuously open over midday hours
- The first service is free of charge for new bikes purchased at a price exceeding CHF 1000 (within two months of purchase date)
- Free-of-charge disposal of old bikes
- Replacement bike (depending on availability)
- On-site pump available for personal use
- Customer tool
Prices
Check-up
80.-45 min
- General clean
- Safety test
- Wheel centralisation
- Tire-pressure adjustments
- Steering head adjustment
- Brake adjustment
- Shifting system and Derailleur adjustments
- Cable/brake-pad/cable testing
- Test-drive
Wellness
180.-95 min
- Cleaning
- Safety and functionality test
- Spur cleaning
- Wheel removal and finetuning
- Tire-pressure adjustments
- Chain/cassette/front-chain ring measuring and replacement if needed
- Steering head adjustment
- Cable/brake-pad/cable testing
- Shifting system and derailleur adjustment
- Fine adjustment of brakes, and if needed, replacement of brake pads
- Lubrication of chain and moving parts
- Test-drive
Wellness Deluxe
280-320.-150 min
- Deluxe-Cleaning
- Full Safety and functionality test
- Full dismantlement of spur and cleaning (via small parts cleaner)
- Dismantlement of wheels, centralization and spoke tension inspection
- Tire and wheel rim inspection/Tire pressure adjustment to the client
- Chain/Cassette/front chain ring measuring and if needed replacement
- Inner bearing/ Control bearing and other bearing dismantlement, cleaning, de-greasing
- Cable duct and braking duct/Cable testing and new-installation per request
- Shifting system and derailleur fine adjustment/ shift adjustment (resetting if needed)
- Brake adjustment and per request replacement of brake pads
- Deinstallation and cleaning of components
- Lubrication of chain and moving parts
- Test-drive
SRAM Tech Point
As a SRAMtech Point in Zug, we are specially trained for shock pad and fork service work for quick repairs or to offer you the perfect set-up for your bike. Benefit from our many years of know-how. We particularly recommend you to consider the low-cost lubrication service at least once a year on your fork and shock pads.
FOX Service Center
We also offer an internal service on FOX products. As a experienced partner of the brand, we invest time to further our training and are ideally equipped to provide first-class service on the continuously modernizing products.
Build up new Bikes
At a first glance, building up new, factory-issued bicycles seems very easy, however this is not exactly the case for us. Setting up a new bike requires a bit more than simply centering the handlebar and mounting the pedals.
Most bicycles are delivered in large cardboard boxes and are up to 75% pre-assembled. For us as a bicycle shop this task usually demands between 45 to 60 minutes of work.
An inspection of all parts and the pre-assembled frame guarantees, in our eyes, a grade of quality worthy of our customers.
We therefore charge a surcharge for the construction of brand-new bicycles from online suppliers or wholesalers.
Most bicycles are delivered in large cardboard boxes and are up to 75% pre-assembled. For us as a bicycle shop this task usually demands between 45 to 60 minutes of work.
An inspection of all parts and the pre-assembled frame guarantees, in our eyes, a grade of quality worthy of our customers.
We therefore charge a surcharge for the construction of brand-new bicycles from online suppliers or wholesalers.
Mechanical Tips
1Service-Times
(Winter/Summer) look ahead
Bikes also need care. The better maintained they are, the longer they will last. Our recommendation: invest in a service for your bike twice a year. Take advantage of our Service-Reminder-Program and get an SMS reminder in time.
2Care tips Cleaning / lubrication
Clean and lubricate your bike. With the help of the Muc-Off manual, you can quickly become a professional in this, and you will even have fun doing it!
3Fork-shock-pad-seat-post service
As a mountain biker you enjoy the advantages of spring travel and an adjustable seat post. Manufacturers recommend a fork, shock pad and seat post lubrication service after 50 hours of use, and a total service once a year. Without this kind of maintenance, it will soon become very expensive to make repairs.
4Tire selection / tire pressure
By selecting the right tire, you can save yourself a lot of trouble and energy. A good and pumped up tire is safer from punctures and rolls better (by the way: both the maximal and minimal amounts of pressure are on the edge of the tire).
5What to keep in mind with E-Bikes: special care and attention should be paid to the chain and brake pads
When it comes to bicycles with engine support, very different forces are at work. Drive safely and have your chain and brake pads checked every 800 km by an expert, as the combination of your strength and the power of the motor together exert a heavier burden on the system than even an athlete would.